Return Policy

ace, we are committed to ensuring a trustworthy and transparent environment for the purchase and sale of medical equipment. As a multivendor platform, return policies may vary by seller; however, the following standard policy outlines the general rules for returns.

1. Return Eligibility

Buyers may request a return under the following conditions:

1. The item received is damaged, defective, or not as described.
2. A different product was delivered than what was ordered.
3. The item was lost in transit or arrived in non-functional condition.

Returns are only accepted if the request is made within 7 days of delivery.

2. Non-Returnable Items

The following items are not eligible for return:

1. Products marked as non-returnable by the seller in the listing.
2. Items damaged due to buyer misuse, mishandling, or improper installation.
3. Products that have been used, altered, or disassembled after delivery.
4. Custom or made-to-order items unless proven defective on arrival.

3. Return Process

To initiate a return:

1. Log in to your account.
2. Go to My Orders and click on Request Return.
3. Provide clear photos/videos of the item and a reason for return.
4. Wait for seller approval or Equips Marketplace mediation (if applicable).

4. Return Shipping

1. If the seller is at fault (wrong item, defective product, etc.), the seller bears return shipping costs.
2. If the buyer is returning for other acceptable reasons, the buyer covers the shipping.
3. Items must be returned using a trackable shipping method.

5. Condition for Returned Items

Returned items must:

1. Be in their original packaging (if applicable).
2. Include all accessories, manuals, and documents.
3. Be unused unless the issue relates to a defect or incorrect item.

6. Refund After Return

1. Once the returned item is received and inspected by the seller, the refund will be processed to the buyer’s original payment method.
2. This may take 5–10 business days after the return is approved.

7. Dispute Resolution

In case of a disagreement between buyer and seller, Equips Marketplace can intervene to mediate the return and ensure fairness. Final decisions will be based on provided documentation and evidence.

8. Contact Us

If you have questions or need help with the return process, please contact our support team:

📧 returns@equipsmarket.com

🌍 www.equipsmarket.com